1. Introduction
Welcome to Wintrix. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored and protected when you use our platform.
By creating an account, accessing our application, participating in tournaments or using any service provided by us, you agree to the collection and use of information described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the platform.
2. Information We Collect
We may collect information directly from users during registration, wallet transactions, tournament participation, withdrawals and support requests.
- Full Name
- Email Address
- Mobile Number
- Username
- Player UID
- Date of Birth
- Profile Image
- Payment Details
- Transaction Records
- Device Information
- IP Address
The information collected may vary depending on the services you use within the platform.
3. Account Information
When creating an account, users may be required to provide personal information to verify identity, manage tournaments and maintain platform security.
Users are responsible for ensuring that the information provided is accurate, complete and up to date.
False or misleading information may result in account restrictions or suspension.
4. Tournament Information
When participating in tournaments, we may collect information related to gameplay, tournament registrations, match history, scores, rankings and participation records.
This information helps us conduct tournaments fairly, resolve disputes and improve user experience.
5. Wallet & Payment Information
We may collect and process payment-related information when users deposit funds, join paid tournaments or request withdrawals.
Transaction information may be retained for security, accounting and legal purposes.
6. How We Use Information
Information collected may be used for:
- Account management
- Tournament operations
- Wallet management
- Payment verification
- Fraud prevention
- Customer support
- Security monitoring
- Service improvements
- Platform analytics
- Legal compliance
We only use information where necessary for legitimate business purposes.
7. Device Information
We may automatically collect device-related information including device model, operating system version, browser type, IP address, language preferences and application usage statistics.
This information helps us improve compatibility, security and overall performance.
8. Cookies & Analytics
Our platform may use cookies, analytics technologies and similar tools to understand user behavior and improve services.
Cookies may help remember user preferences, maintain sessions and improve platform functionality.
Users may disable cookies through browser settings, although some features may not function properly.
9. Fraud Prevention
To maintain fair competition and platform security, we may monitor activity for fraud, multiple account abuse, unauthorized automation, payment abuse, collusion and suspicious behavior.
Accounts found violating platform rules may be investigated, restricted or permanently suspended.
10. Information Sharing
We do not sell personal information to third parties.
Information may be shared only when necessary with:
- Payment providers
- Cloud hosting providers
- Fraud prevention services
- Government authorities when required by law
- Legal advisors
- Security service providers
Such sharing is limited to legitimate operational needs.
11. Data Security
We implement reasonable technical, administrative and organizational safeguards to protect user information.
These safeguards may include encryption, access controls, server security, authentication mechanisms and monitoring systems.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
12. Data Retention
Information may be retained for as long as necessary to provide services, resolve disputes, prevent fraud, maintain records and comply with legal obligations.
Retention periods may vary depending on the type of information involved.
13. User Rights
Users may request access to certain personal information associated with their account.
- Request account information
- Update profile details
- Correct inaccurate information
- Request account closure
- Contact support regarding privacy concerns
Certain information may be retained where required for legal, security or compliance reasons.
14. Third-Party Services
Our platform may integrate third-party services including payment gateways, analytics providers, authentication services and cloud infrastructure.
These providers may operate under their own privacy policies and terms.
Users are encouraged to review those policies separately.
15. Children's Privacy
The platform is not intended for individuals who are prohibited from using such services under applicable laws.
If we become aware that information has been collected in violation of applicable requirements, appropriate action may be taken.
16. Policy Updates
Wintrix reserves the right to modify or update this Privacy Policy at any time.
Changes become effective immediately after publication on the platform.
Continued use of the platform after updates constitutes acceptance of the revised policy.
17. Contact Information
For questions, concerns or requests related to this Privacy Policy, please contact us:
📧 support@yadavatech.com
Thank you for using Wintrix.